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Options

This page allows you to configure the global behavior of the EasyQueue module for a project.

Webhook​

URL​

URL of the remote API called when an EasyQueue event occurs (ticket creation, call, appointment creation, etc.).

API Key​

Authentication key sent to the remote API on each webhook call.

Always notify​

If enabled, the webhook is called for all events, without conditional filtering.

EasyQueue Cloud​

Enable EasyQueue Cloud​

Connects EasyQueue to the EasyQueue Cloud application. Visitors can view their ticket from their smartphone via a QR code, without printing on paper.

WebSocket API Events​

Enables sending events via WebSocket for real-time integrations (screens, external systems, live synchronization).

iHospitals​

iHospitals synchronization​

Enables automatic synchronization with iHospitals:

  • Import doctors
  • Import waiting rooms
  • Import desks

iHospitals site​

Restricts synchronization to a specific site or to all sites.

Appointments​

Appointment creation​

Allows or prevents creating appointments directly from the EasyQueue interface.

Daily appointments​

Groups appointments by visitor on the same day.

Smart schedule​

Automatically checks agent availability before creating an appointment.

Hide the Appointments section​

Completely hides the Appointments section in the side menu.

Tickets​

Default ticket​

Service used by default when creating a ticket.

Unique incremental number​

Uses a unique global counter for all services, instead of a counter per service.

Ticket prefix​

Adds the service prefix and zeros if needed (example: A-001).

Multi-step tickets​

Enables a multi-step ticket system (workflow).

Waiting time management​

Waiting time between calls​

Minimum time (in seconds) before an agent can call a ticket again.

Waiting after a transfer​

Delay imposed before a transferred ticket can be called again by another agent. Value 0 disables this option.

Send back to waiting​

Minimum time before a visitor sent back to the waiting line after an absence can be called again.

Keep waiting time after a transfer​

Keeps the accumulated waiting time when transferring services.

Waiting time algorithm​

Enables an advanced per-ticket waiting time calculation algorithm. This option consumes additional resources.

Labels​

Enable labels​

Allows associating labels (tags) with tickets.

Label template​

Defines the label template used for printing or display.

Waiting rooms​

Flexible waiting room​

Allows visitors to register in a waiting room different from the one associated with their ticket (by floor or globally).

Agent waiting room​

Tickets linked to an agent are automatically assigned to their waiting room.

Accessibility​

PMR desk​

Enables PMR restrictions: only authorized desks can call PMR tickets.

Display and appearance​

Queue appearance​

Defines the appearance of tickets in the queue:

  • Color
  • Abbreviation
  • Color and abbreviation

Third general call​

The third call for a ticket is automatically displayed on all screens. This option requires flexible waiting rooms to be enabled.

Configurable current ticket screen​

Allows customizing the screen that displays the currently called ticket.

Printed tickets​

Logo on tickets​

Adds a logo header on all printed tickets. If no logo is provided, the header is disabled.

History and retention​

Ticket history (X days)​

Number of days tickets are kept in history.

History retention​

Enables advanced history retention with configurable duration.

Security and limits​

Auto-logout from a desk​

Automatically logs out an agent after X minutes of inactivity. A warning is shown 5 minutes before logout.

On desk logout​

If enabled, the current ticket returns to the queue. Otherwise, the ticket is closed.

Ticket quota​

Enables a ticket creation limit per time slot.

WISH API call limit​

Limits WISH API calls to one call per person per day.

Reconciliation​

Automatic appointment reconciliation​

Automatically checks, at least once per day, that appointments are linked to the correct agents.

Run reconciliation manually​

Forces reconciliation immediately.

Third-party application​

Third-party application URL​

URL of an external application capable of recognizing the visitor reference to display additional data.